Cancellation & Refund Policy

1.Try before you pay

Designing and previewing your invitation on Shaadi Invitation is free. The preview shows your invitation exactly as guests will see it, so you can check every name, date, venue and phone number before you pay anything.

You only pay when you want your shareable link: a one-time ₹499 (launch offer, usually ₹999) per invitation. There is no subscription and nothing renews, so there is nothing to cancel later.

2.When you get a full refund

We refund the full amount you paid in any of these cases:

• You change your mind within 24 hours. Ask within 24 hours of paying, and before the wedding date, and we'll refund you — no questions asked.
• Something is broken on our side. If your link doesn't work because of a fault in Shaadi Invitation and we can't fix it within 2 days of you telling us (or before the wedding date, if that's sooner), you can ask for a full refund up to the wedding date.
• You were charged twice. If the same invitation was paid for more than once, we refund every extra payment in full, whenever you notice it.
• You paid but didn't get your link. If the payment went through but your link never appeared and we can't deliver it, we refund you in full.

The "wedding date" is the date of the last function listed on your invitation.

3.When we can't refund

• A change of mind more than 24 hours after paying.
• Any request after the wedding date has passed.
• Mistakes in the details you entered — you can correct names, dates, times, venues and numbers yourself through your private edit link until the wedding.
• Problems outside our service, such as WhatsApp, Google Maps or a guest's phone not working. If you're not sure where a problem comes from, write to us anyway and we'll look into it.
• Invitations we take down because they break our Terms of Use — for example, illegal, abusive or impersonating content.

4.If your wedding is postponed or called off

Postponed: update the dates through your private edit link. The same link keeps working, and it stays live until 30 days after the new date.

Called off: we're sorry. If it's within 24 hours of paying, you get a full refund as above. After that the payment isn't refundable, but we will take the invitation down and delete it as soon as you ask.

5.How to ask for a refund

Email shaadi.invitation01@gmail.com with:

• the mobile number you used at checkout
• your invitation link (for example shaadiinvitation.com/rahul-weds-priya)
• the Razorpay payment ID, if you have it (it starts with "pay_")
• a line on what went wrong

We aim to reply within 2 working days and will tell you clearly whether the refund is approved.

6.How refunds are paid

Approved refunds are paid through Razorpay to the method you paid with — the same UPI account, card or bank account. They usually reach you within 5–7 working days of approval; the exact time depends on your bank. We refund the full amount, with no deductions.

When a payment is refunded, the invitation link is switched off and the invitation is deleted.

7.Cancelling before you pay

If you leave checkout without paying, nothing is charged. The link address held for you is released after 30 minutes, and the details sent at checkout are deleted within a day. If money left your account but the payment didn't complete, your bank or Razorpay normally returns it automatically within 5–7 working days — if it doesn't, write to us.

8.Questions and complaints

For anything about a payment or a refund, write to us — we're a small team and we read every message. You can also see our Shipping & Delivery Policy, Terms of Use and Pricing.

• Email: shaadi.invitation01@gmail.com

Grievance Officer: shaadi.invitation01@gmail.com. We aim to reply within 2 working days and to resolve complaints within 15 days.